As a manager one plays various kinds of roles, from leading a team to resolving conflicts from representing your organization to promoting your organization. It is a role which one has to switch depending upon the situation.
Many researchers have studies the actual work of managers – from chief executives to line supervisors – Mintzberg has given this approach a higher visibility
After systematically studying the activities of five chief executives in a variety of organizations, Mintzberg came to a conclusion that executives do not perform the classical managerial functions – planning, organizing, coordinating and controlling. Instead they engage in variety of other activities.
Mintzberg came to a conclusion that managers really fill the series of 10 roles as given below:
- 1. The figurehead
The manager will perform some duties that are casual and informal ones like, receiving and greeting visitors, visiting dignitaries, attending to social functions of an employee, entertaining customers by offering parties and lunches, etc…
- 2. The leader role
As a leader, managers motivate, direct and encourages his subordinates. He also reconciles the needs with the goals of the organizations.
- 3. The liaison role
The manager works as a liaison officer between top management and subordinate staff. He also develops contacts with outside people and collects information for the wellbeing of the organization
- 4. The recipient role
A manager monitors the environment and collects information through his personal contacts with colleagues and subordinates
- 5. The disseminator role
Whatever information is gathered by the manager, is then passed on to the subordinates or the seniors
- 6. The spokesperson role
As a spokesperson he communicates the information/goals of the organization to his staff, and progress of the work to his superiors. He also communicates the performance of the company to the shareholders and rules and responsibilities to his subordinates
- 7. The entrepreneurial role
As an entrepreneur manager continuously looks for new ideas and tries to improve the organization by going along with changing work environment
- 8. The disturbance handler role
Here is works like a problem solver, he finds solutions to various un-anticipated problems both within and outside the organization
- 9. The resource allocator role
The manager divides the work, provides required resources and facilitates to carry out the allocated work and delegates required authority amongst the subordinates.
10. The negotiator role
He negotiates with the employees and tries to resolve any internal problems and employee grievances.